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Second Step® Programs Family Support FAQs

This page is for families and caregivers who’ve been given an Activation Key by their student’s school for reviewing Second Step lesson content.

What is Second Step® Elementary and Second Step® Middle School digital programs family access?

Family access for the Second Step Elementary and Second Step Middle School digital programs gives you access to your child’s school district’s Second Step programs digital license. This access lets you view Grades K–8 lesson presentations and family engagement resources. With this new feature, you can review and engage with Second Step content from home, on your own time.

How do I activate access to the Second Step® Elementary and Second Step® Middle School digital programs’ student curriculum and family engagement resources? Where do I get an Activation Key?

Contact your school or district’s social-emotional learning (SEL) coordinator to request access to the digital programs’ student curriculum and family engagement resources. The coordinator will give you an Activation Key, which will let you access these resources from your account at SecondStep.org.

The next question and answer provide instructions to help you create an account and add an Activation Key to enable access. We also provide instructions on how to add the Activation Key to an existing account, should you already have one.

How do I create an account at SecondStep.org and enter my Activation Key?

To access the digital programs, you’ll need an account at SecondStep.org. Create an account by following the steps below.

  1. Go to SecondStep.org. You’ll see two options at the upper-right of the page: Go to My Dashboard (where you’ll go to log in once you have an account) and Create Account. Select Create Account.

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  2. Enter your email address on the Create Account page. When you select Continue, you’ll be asked to create a password. You must use at least eight characters.

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  3. You’ll then enter your first and last name and select the following from the lists provided:

    ⦁ Job title (Select “Parent” or “Caregiver” from the list of options)

    ⦁ Country

    ⦁ State or Province

    ⦁ City where your child’s school is located

    ⦁ Your child’s school (if you don’t see your child’s school, select My School Is Not Listed at the bottom of the list and type the school’s name in the box that opens)

  4. When you select Submit, you’ll be logged in and taken to your Dashboard.

  5. Next, select Add Activation Key in the family access tile.

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  6. Enter your Activation Key in the field that appears and select Activate.

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  7. Your Dashboard will refresh and show links to the Grades K–8 family resources.

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  8. You can now view student curriculum and access family engagement resources for the Second Step Elementary and Second Step Middle School digital programs.
I keep getting an error when I try to create an account. What should I do?

You may already have an account on SecondStep.org. Try signing in instead of creating an account.

I have an account, but I forgot my password. What should I do?

You must be signed out of SecondStep.org to reset your password. Then, follow these steps:

  1. Select Log In or Go to My Dashboard at SecondStep.org.
  2. Enter your email address and select Continue.
  3. Select the Forgot Password? link below the password field.
  4. Enter your email address in the field provided.
  5. Select Send Reset Link.
  6. Check your email (including junk and spam folders) for the password reset email.
  7. Follow the steps provided to reset your password.

If you don’t receive a password reset email, you may not have an account at SecondStep.org. Contact us for assistance.

What if I already have an account at SecondStep.org? How do I activate family access to the Second Step® Elementary and Second Step® Middle School digital programs?
  1. Sign in to your account at SecondStep.org and go to My Dashboard.

  2. Select Family Access at the right edge of the screen.

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  3. Enter your Activation Key in the field that appears and select the Activate button.

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  4. Start reviewing your child’s Second Step lesson presentations, handouts, and family engagement materials to support learning at home!

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How do I remove access to the activated resources?

Access to the student curriculum and family engagement resources can’t be deleted at this time.

How do I get support or provide feedback about Second Step® programs?

Your feedback is essential to improving our programs. You can contact the Second Step Support Team to give us feedback by selecting the Help & Support tab along the right edge of your screen. Select I Need Help to access our online FAQs, or select I Have an Idea to send us program feedback.

How do I delete my account on SecondStep.org?

Select the Help & Support tab along the right edge of your screen, then select I Need Help, then Contact Us. Fill out the form to request that we delete your profile on SecondStep.org.

What if I’m having trouble activating family access to the Second Step® Elementary and Second Step® Middle School digital programs?

SecondStep.org is built so that it can be accessed by any desktop or mobile browser. We recommend using Microsoft Edge or Google Chrome for best results.

Review our Technical Requirements page to ensure your connection is adequate and your computer is able to access these online resources.

If your system meets our technical requirements and you still need assistance, please contact us for help.

Do you have any other content for families?

Yes! Visit secondstep.org/families to find additional information about the Second Step digital programs and social-emotional learning.

Do you collect any student data?

We do not collect any student information in our databases.