Second Step Streaming Lesson Media and the 2017 Middle School Program are accessed entirely from SecondStep.org. You’ll need to be connected to the internet to access all parts of the products, such as the videos, songs, and photos included
in Streaming Lesson Media and the lessons, professional learning, advisory activities, and Principal Toolkit in the Middle School Program. (Some Second Step Middle School resources are offered as downloadable PDFs.)
Our system is capable of determining how much bandwidth you have and scaling our products accordingly, so you should always be able to use them except in extreme cases. If your school has very low bandwidth, you may experience lower quality definition or buffering. Like all streaming products, ours will work best with more bandwidth. You will need 3 Mbps of bandwidth for each person for high definition and 1.5 Mbps for standard definition. So, for example, if you have 5 teachers using the program at the same time, you’d need 15 Mbps for high definition and 7 Mbps for standard definition.
Use Speedtest.net to check your internet speed.
Streaming Lesson Media and the Middle School Program will function best when used on a device with:
Supported desktop computers, laptops, and tablets and their operating systems and browsers are:
Streaming Lesson Media and the Middle School Program work best when viewed with a browser width of 768 pixels or more. Most computers, tablets, and Chromebooks meet this minimum, but most mobile phones don’t.
Supported mobile phones and their operating systems and browsers are:
Streaming Lesson Media and the Middle School Program may run on an older operating system or web browser, but for full functionality we recommend you update to one of the operating systems or web browsers listed above. If you’re unsure how to determine
what version you’re using or how to update, please speak with your school or district IT or technical support team.
It’s important to work with your IT or technical support team to ensure that emails from email@example.com aren’t blocked by school or district security systems. All Middle
School Program licenses—whether they’re individual or schoolwide—are assigned to a license administrator at the school or district, who in turn gives access to the product to the appropriate staff members. (The license administrator may also be
the person teaching the lessons, especially in the case of individual licenses, so the license administrator may be “giving” access to him or herself.) License administrators will need to be able to receive emails from firstname.lastname@example.org.
And unless they’re only serving as administrators for their own individual license, license administrators will also send emails from email@example.com through the Second Step license administration
tool to give other staff members access to the program.
Many school districts have security measures to prevent students from accessing harmful online material, but sometimes these tools can also filter out content schools actually need. So before using Streaming Lesson Media or Middle School lessons
with students in the classroom, try playing the videos and songs and accessing the images using the internet in each building where Streaming Lesson Media or the Middle School Program is going to be used—not just your home internet—to
ensure they’re not being blocked by your school security system.
Before using our digital products in the classroom, try playing the videos and songs below to see if they work on your system.
Some of our videos are hosted on YouTube.com. Click the link below to ensure you can play our YouTube videos.
Social-Emotional Learning: What It Is and Why It Matters
Much of the media included in Streaming Lesson Media and embedded in the Middle School lessons is hosted on a service called Limelight. Click the links below to ensure you can play our Limelight videos and songs and that audio playback isn’t blocked.
“The Learner Song” from the Kindergarten and Grade 1 SEL Program
“Step Up” Music Video from the Grade 5 SEL Program
If videos or songs have no sound or aren’t playing:
If your computer and internet service appear to be working, but you’re still having a problem playing the videos or songs or accessing images, have your IT or technical support team:
If the problem continues, and your IT or technical support team has determined the issue is not with your computer or the school security system, please contact us.