How do I activate my curriculum kit or digital product?
Do I need an activation key for my digital product or curriculum kit, and how do I find it?
Do I need a new activation key if mine was used by someone else previously?
How do I add more kits or digital products to my existing account?
My activation key isn’t working. What should I do?
How do I create an account on SecondStep.org to access a digital product or curriculum materials?
How do I log in to SecondStep.org?
I can’t remember my password! What should I do?
How do I upgrade from one or more individual licenses to a schoolwide license?
I’ve never ordered digital products from you before. What do I need to know?
I’ve been made a license administrator for the 2017 Middle School Program. How do I grant my colleagues access?
I received a renewal notice that one or more of my licenses is about to expire or has expired. How do I renew my license(s)?
Can I renew my digital license subscription online from the Second Step Store or through the License Administration Tool?
What information about my current license(s) will I need to provide to renew?
If I want to renew my license but change from a 1-year to a 3- or 5-year license, will I have to set up my access again?
Can I renew my license as part of an order with other items?
Can I renew my license if I don’t have a SecondStep.org login?
I received an email from firstname.lastname@example.org that tells me I have access to the 2017 Middle School Program, but I don’t see links to it on the My Dashboard page. What do I do?
I’m logged in, but can’t find the Home Links/Family Letters/mini-posters/etc. Where are they?
Where can I find the Doodle Dance Doodles?
Are there assessments for the Second Step Program available on SecondStep.org?
Where are the songs and lesson videos for my Second Step kit?
My computer doesn’t have a CD or DVD drive. Are the Second Step videos and songs available on SecondStep.org?
Can I post, share, translate, adapt, or copy Second Step materials or website content?
What is Streaming Lesson Media?