If you entered your activation key and a red X appeared, there may be a typo in the activation key you entered. Double-check that you entered the key correctly and try again.
- Note that some letters and numbers look alike. Try replacing the letter O with the number 0, for example.
- Sometimes copying the key from your email and pasting it into the box can cause problems if the entire key wasn’t copied and pasted. Typing the key in manually often solves this problem.
You may also see a red X next to the Go button if the key has been used already.
If you see a green check next to the Go button but you get errors when trying to activate, you may be trying to use someone else’s key. If you receive an email with an activation key that’s been forwarded to you, it won’t
work. Activation keys are unique and can only be used by the person to whom the email was originally sent. So make sure you’re using an activation key sent from a SecondStep.org domain rather than forwarded by a colleague. You can
request a new key from your training or license administrator, who can resend the email from the SecondStep.org domain.