Frequently Asked Questions (FAQs)

Do I need an activation key for my digital product or curriculum kit, and how do I find it?
For Digital Products
  • If you’re already a SecondStep.org user, you’ll be granted access automatically by the license or training administrator for the product and will not need an activation key.
  • If you’re NOT already a registered SecondStep.org user, you’ll need a key, and it will be in the invitation email you receive for the product or training.
For Physical Kits

If you’re using a physical Second Step kit, you’ll find the key at the front of your teaching materials binder or notebook on the Getting Started page.

Do I need a new activation key if mine was used by someone else previously?
For Digital Products

Digital activation keys, like those for online training, are unique to each individual and can’t be reused or shared.

For Physical Kits

Activation keys in the printed kits don’t expire when used, so if a teacher in previous years used the activation key from your kit to set up an account, you can still use it.

How do I create an account on SecondStep.org to access a digital product or curriculum kit?
  1. Click Create Account in the top-right corner of any page on SecondStep.org.
  2. On the next page, enter your activation key in the Enter Your First Activation Key box.
    If you’ve entered the activation key correctly, the Go button to the right of the box will light up and turn green, and a green check mark will appear to the left of the Go button.
  3. Click the Go button to be taken to the next page.
  4. Enter your information and click OK.
  5. You should be automatically logged in at the end of the account creation process. If you aren’t, log in using your new account information.
How do I log in to SecondStep.org?
  1. Go to any page on SecondStep.org and click Log In in the top-right corner of the page.
  2. On the next page, enter your email address and the password you chose when creating the account, then click the Log In button. You won’t need to enter an activation key when logging in to an existing account.
How do I add more kits or digital products to my existing account?
  1. Log in to your SecondStep.org account.
  2. Go to the My Dashboard page (click My Dashboard in the upper left-hand corner of any page on the site if you aren’t automatically directed there when you log in).
  3. On your My Dashboard page, there will be an Activation Keys box. Click the arrow in the blue bar at the bottom of this box.
  4. When the panel opens, type your new activation key into the field in the panel and click Submit. The page will refresh, and you should see the new kit or online product listed on the My Dashboard page.
  5. Enter as many activation keys as you need to until you’ve registered all your products.
What training do I get with Second Step?

To ensure you have a positive experience and get the most out of our research-based programs, we offer training and resources customized for our:

Overview, materials, and time required for each training.

I’ve been made a license administrator for the 2017 Middle School Program. How do I grant my colleagues access?

You received an email making you a license administrator, which grants you the right to give yourself and/or others access to the 2017 Middle School Program.

  • If you don’t already have a SecondStep.org account, use the activation key in the email to register for an account on SecondStep.org. The key will allow you to set up the account and grant you access to the License Administration Tool.
  • If you already have an account on SecondStep.org, you’ll automatically be granted access to the License Administration Tool.

To give yourself and/or others access:

  1. Log on to SecondStep.org.
  2. Click on My Dashboard.
  3. Click the link for the License Administration Tool on the right side of the My Dashboard page.

To assign a single-user license to yourself or another person:

  1. In the License Administration Tool, select the license you want to assign, then click the Add Access button.
  2. Enter your email address, or another person’s if you’re assigning access to someone else, then click OK.
  3. If you’re assigning access to yourself, go back to the My Dashboard page, and you’ll see a section for the product for which you just added access.
  4. If you gave access to someone else:
    • Without an account on SecondStep.org: The person will receive an activation key via email for creating a SecondStep.org account.
    • With an existing account on SecondStep.org: The person will receive email confirmation that access has been added and should see a link to the product on the Dashboard.

To assign a schoolwide license:

  1. In the License Administration Tool, select the license you want to assign from the drop-down menu, then click the Add Access button.
    • For existing users: Users who have created an account on SecondStep.org previously and selected your school as part of registration or in their profile will appear in the field on the left titled SECONDSTEP.ORG USERS. Use the arrow button to move those whom you want to give access into the INVITEES field.
    • For new users or those registered under a different school: Enter the email addresses of those who will need access to the product into the bottom-right field (separated by commas or semicolons).
  2. Click the Send button.
    • People without accounts on SecondStep.org will receive an activation key via email for creating an account.
    • Existing users will receive email confirmation that access to the license has been added to their My Dashboard page and should see a link to the product on their dashboard.
I received an email from support@secondstep.org that tells me I have access to the 2017 Middle School Program, but I don’t see links to it on the My Dashboard page. What do I do?
I received a renewal notice that one or more of my licenses is about to expire or has expired. How do I renew my license(s)?
If You’re a Purchaser

Coordinate your renewal with the designated license administrator(s) listed in your renewal email. Complete the form in your renewal email and return it to us with your payment. If you have any questions, call us at 800-634-4449, ext. 1.

If You’re a License Administrator

Check your Digital License Summary, which you can access from the right column of your My Dashboard page on SecondStep.org. The Digital License Summary lists all your licenses and shows which licenses are expired, about to expire, or still active. It also allows you to generate a PDF containing this information. Use it to get feedback on which licenses to renew, and email this information to your purchaser to process. The License Administration Tool, also found on the right column of your dashboard, will show you license expiration dates.

If You’re a Teacher or Counselor Using the Curriculum

Contact your license administrator.

Can I renew my digital license subscription online from the Second Step Store or through the License Administration Tool?

Sorry, we’re currently unable to accept online renewals. To renew, complete the form in your renewal email and return it to us along with your payment. If you have any questions, please call us at 800-634-4449, ext. 1.

What information about my current license(s) will I need to provide to renew?
If You’re a Purchaser

If you’re renewing your current license(s) as is, print out your renewal email, check the “renew as-is” box, and email or fax the completed form with your PO. If you need a quote, follow the directions in your email. If you’d like to change or upgrade your license(s), please contact our customer support staff at 800-634-4449, ext. 1.

If You’re a License Administrator

Log in to SecondStep.org and go to the Digital License Summary, which you can access from the right column of your My Dashboard page. The Digital License Summary lists the licenses you administer and allows you to generate a PDF to help you get feedback on which licenses to renew. Email this information to your purchaser to process.

If I want to renew my license but change from a 1-year to a 3- or 5-year license, will I have to set up my access again?

Good news! Your data will transfer seamlessly from your existing license to your new one.

How do I upgrade from one or more individual licenses to a schoolwide license?

If you're a license administrator, use the Digital License Summary, which you can access from the right column of your My Dashboard page on SecondStep.org, to identify the individual licenses you’d like to include in your schoolwide license. (The data from those users will transfer to your new schoolwide license.) Provide this information to your purchaser.

Can I renew my license as part of an order with other items?

Yes! We’re happy to process your renewal(s) with new orders. Please contact our customer support staff at 800-634-4449, ext. 1. We’re currently unable to process renewals through our Second Step store.

Can I renew my license if I don’t have a SecondStep.org login?

Yes! If you’re a purchaser, ask your license administrators whether they’d like to renew, then follow the instructions in your renewal email.

I can’t remember my password! What should I do?
  1. Click Log In at the top of any page on SecondStep.org.
  2. Click the Forgot password? link on the Log In page.
  3. You’ll be prompted to enter your email address, and you’ll be sent an email with a link to reset your password.
  4. If you don’t receive a password reset email or need immediate assistance with your account, contact us for assistance.
My activation key isn’t working. What should I do?

If you entered your activation key and a red X appeared, there may be a typo in the activation key you entered. Double-check that you entered the key correctly and try again.

  • Note that some letters and numbers look alike. Try replacing the letter O with the number 0, for example.
  • Sometimes copying the key from your email and pasting it into the box can cause problems if the entire key wasn’t copied and pasted. Typing the key in manually often solves this problem.

You may also see a red X next to the Go button if the key has been used already.

If you see a green check next to the Go button but you get errors when trying to activate, you may be trying to use someone else’s key. If you receive an email with an activation key that’s been forwarded to you, it won’t work. Activation keys are unique and can only be used by the person to whom the email was originally sent. So make sure you’re using an activation key sent from a SecondStep.org domain rather than forwarded by a colleague. You can request a new key from your training or license administrator, who can resend the email from the SecondStep.org domain.

I’ve never ordered digital products from you before. What do I need to know?
For Individual Licenses/Products
  1. Identify the license administrator(s) who will manage the distribution of the single seat for each Middle School Program license. (The license administrator may also be the person who will teach the Second Step lessons.)
    • For purchase orders, include the administrator’s contact information with the order (email address, school name, name, job title).
    • For online orders, the purchaser will automatically be assigned as the license administrator.
  1. If you’re not the license administrator, let the administrator know he or she will receive an email with instructions from support@secondstep.org. License administrator(s) identify who will teach Second Step lessons and assign Middle School Program access to these people.
  2. Work with your IT team to ensure emails from support@secondstep.org aren’t blocked.
For Schoolwide Licenses/Products
  1. Identify the building license administrator(s) who will manage the distribution of seats for the Middle School Program license(s) at each school building. License administrators are able to manage licenses for more than one building.
    • For purchase orders, include the building license administrator’s contact information with the order (email address, school name, name, job title).
    • For online orders, you’ll only need the administrator’s email address and school name.
  1. Let your building license administrator(s) know they’ll receive an email with instructions from support@secondstep.org.
  2. Have the building license administrator(s) identify who will teach Second Step lessons and assign individual access to the Middle School Program to these people.
  3. Work with your IT team to ensure emails from support@secondstep.org aren’t blocked.
What is Streaming Lesson Media?

The lesson photos, videos, and songs from the Second Step SEL Program, Bullying Prevention Unit, and Child Protection Unit kits and notebooks for Early Learning through Grade 5 are available on SecondStep.org as a service. You can stream the Second Step Suite's lesson media right to your classroom—no CDs or DVDs needed. Register your kit or notebook on SecondStep.org to get access to Streaming Lesson Media for that program and grade. The lesson scripts from the lesson cards and notebooks are not included online.

Spanish media is included for:

  • Second Step SEL Early Learning and Kindergarten CDs
  • Second Step SEL Grades 1–3 CDs and DVDs
  • Bullying Prevention Unit Grades K–3 DVDs
  • Child Protection Unit Early Learning CD and DVD
  • Child Protection Unit Grades K–3 DVDs
I’ve completed my online training. How do I find my Certificate of Completion?
  1. Log in to your account, and click My Dashboard in the upper left-hand corner of any page on the site.
  2. On your My Dashboard page, there will be a box or boxes showing any trainings you’ve activated. The box will also show your training status: not started, in progress, or completed. If you’ve completed the training, the Certificate of Completion will appear in the same box, and you can download it from there.
  3. Your training administrator can also send you your Certificate of Completion.
I’m logged in, but can’t find the Home Links/Family Letters/mini-posters/etc. Where are they?
Where can I find the Doodle Dance Doodles?

The Doodle Dance is a Brain Builder activity found in the Grade 2 and Grade 3 Second Step SEL Program. This activity requires pictures (Doodles) that can be downloaded from the website. To find the Doodle Dance Doodles:

  1. Go to your My Dashboard page and click the Grade 2 or Grade 3 Resources link. You’ll be taken to the landing page for that program.
  2. Look for the blue navigation bar toward the top of the page. The third link from the left is Downloads.
  3. Either mouse over the Downloads link and click Lesson Materials in the menu that pops up OR click on Downloads, then click Lesson Materials in the page that pops up.
  4. Scroll down, and you’ll see the Doodle Dance Doodles downloadable PDF.
Are there assessments for the Second Step Program available on SecondStep.org?

We provide student summative knowledge assessments for our Early Learning–Grade 8 SEL Program and Bullying Prevention Unit and make recommendations for research-validated assessments from other organizations to use with our programs. The summative knowledge assessments are available as downloadable PDFs on SecondStep.org, but should not be used as pre- and post-test measures.

To learn more about the research-validated assessments from other providers, please see our assessment and evaluation page.

Grades EL–5 SEL Program, 2008 Middle School SEL Program, and Bullying Prevention Unit Summative Assessments
  1. Go to your My Dashboard page and click the Resources link for the program for which you want knowledge assessments. You’ll be taken to the program landing page. (Note: There are no knowledge assessments for the Child Protection Unit.)
  2. Look for the blue navigation bar toward the top of the page. The third link from the left is Downloads.
  3. Either mouse over the Downloads link and click Student Assessments in the menu that pops up OR click Downloads, then click Student Assessments in the page that pops up.
2017 Middle School SEL Program Summative Assessments
  1. Go to your My Dashboard page and click the Middle School link to go to the Middle School landing page.
  2. Click the Teach tab at the top of the landing page.
  3. Select one of your existing classes from the grade for which you’d like to download the assessments, OR create a new class in that grade by:
    1. Clicking Create a New Class
    2. Choosing your school from the drop-down menu
    3. Clicking the correct grade
    4. Giving the class a name
    5. And then clicking Add Class
  4. Click the Unit Overview link on the tile for which you’d like an assessment. In the Middle School Program, there is an assessment for each unit.
  5. Download the assessment from the upper right-hand corner of the unit overview screen.
  6. Repeat with other units and grades if necessary.
Where are the songs and lesson videos for my Second Step kit?

The lesson videos and music for the physical Second Step kits can be found on CDs and DVDs located in plastic sleeves at the front of each grade’s Teaching Materials Notebook or Binder. If your CDs or DVDs are missing, you can purchase replacements in our online store.

You can also stream photos, videos, and songs for Early Learning through Grade 5 for the Second Step SEL Program, Bullying Prevention Unit, and Child Protection Unit from SecondStep.org if you activate your kit on the site. If you've activated your kit, you should see a link to the Streaming Lesson Media on your dashboard page. Learn more about Streaming Lesson Media.

My computer doesn’t have a CD or DVD drive. Are the Second Step videos and songs available on SecondStep.org?

Yes! You can stream photos, videos, and songs for Early Learning through Grade 5 for the Second Step SEL Program, Bullying Prevention Unit, and Child Protection Unit from SecondStep.org once you've activated your kit on the site. If you've activated your kit, you should see a link to the Streaming Lesson Media on your dashboard page. Learn more about Streaming Lesson Media.

Can I post, share, translate, adapt, or copy Second Step materials or website content?